Returns + Repairs

If you are not completely satisfied with your item, let me know what you’re looking for, and I’ll work with you to try to make it right.

Please remember that each piece is handcrafted.
This means that no two pieces are exactly alike, so the piece you receive may vary slightly from the one pictured in the shop listing. The imperfections in my pieces are intentional, show signs of the maker, and reminds customers that each piece was made with an artist’s eye and a crafts woman’s hands.

Most pieces are made to order.
Please allow approximately 2 weeks for your item to arrive. Capsules will usually ship in about 4 weeks.

All packages are shipped via USPS.
If you would like expedited shipping or insurance, please contact me and I will set up the extra fees for your purchase.

Full refunds are only given when the item is returned to me within two weeks of your receipt of it. Please email me for return address and further information. You will be refunded the cost of the item. Return shipping costs are the buyer’s responsibility.

What if my AG Ambroult piece needs to be repaired?
Many repairs are free of charge, but it depends on the piece and the damage. If your piece needs repair within the first 3 months of owning it, I will gladly repair or exchange it free of charge, except for the case of a broken chain. You will be charged for repair the case of a broken chain. I purchase high-quality chains made in the USA. However, chains get yanked, caught, and jammed, and I cannot be responsible for that. I will replace or, if possible, repair the chain and you will be charged current silver-pricing costs.